Aftersales & Returns

Returning a device? Start here.

Fill in the Device Return Form online, get your reference number instantly, then bring a signed printed copy with the device to our premises. Our commitment: a replacement within 48 hours of receiving your return.

⚡ Replacement within 48 hours

📄 One form per device

🔒 Equivalent or better spec, guaranteed

Before you start

Prepare your device first

Data handling is entirely your responsibility — Kadadak does not access, transfer or recover data on returned devices. A device with an active account lock cannot be assessed, and the 48-hour clock won't start until it's removed.

Back up any data you need — files, photos, messages, app data.

Sign out of all accounts (Google, Samsung, Apple) and disable Find My Device / activation lock.

Remove all screen locks, PINs, passwords, photos and confidential items.

Remove your SIM card and any memory card.

Lost or stolen device? Don't use this form — call us immediately on +230 5919 0782 or +230 5250 2030.

Device Return Form

One form, one device

Your rental agreement number is required. Submitting online pre-registers your return — you'll still need to bring a signed printed copy with the device.

A · Client Details

Company *

Rental Agreement No. *

Contact name *

Phone *

Email *

B · Device

Make / model *

IMEI / Serial *

Accessories returned

Charger

Cable

Case

Other

C · Reason for Return

Describe the fault or reason for return (what happened, and when) *

D · Data & Account Declaration — all boxes must be ticked

I have backed up all data I need. I understand data handling is entirely my responsibility and Kadadak accepts no liability for any data on this device.

I have signed out of all accounts (Google / manufacturer) and disabled Find My Device / activation locks.

I have removed all screen locks, PINs, passwords, photos and everything confidential.

I have removed my SIM card and any memory card.

Typed full name (confirmation) *

Date

This pre-registers your return. You'll receive a reference number and a copy to download — bring the signed printed copy with the device.

✅

Return form submitted

Your submission has been sent to our team. Download your copy below, print it, sign it, and bring it with the device.

KDK-0000

Back to site

What happens next

Print and sign the downloaded copy of this form.
Bring it together with the device to our premises during business hours.
We log your return and give you a return reference number at drop-off.
You receive your replacement — target within 48 hours.